Prepare for the conversation before you start it

Difficult conversations rarely go wrong because a manager does not care. They go wrong because the manager enters the conversation without enough clarity about what they need to say, ask or achieve.

The free Difficult Conversation Manager Checklist helps you prepare before speaking with an employee—so you can approach the conversation with greater clarity, confidence and care.

Use the checklist to prepare for a conversation about:

• performance or missed expectations

• behaviour or conduct

• recurring mistakes

• communication problems

• workplace conflict

• attendance or reliability

• an issue you have been putting off